Where Do You Ship From?
All orders are dispatched from our warehouse located just outside of Boston, Massachusetts in the United States of America.
How Much Does Shipping Cost?
Shipping is charged at a flat rate of $2.99 for domestic shipments and $3.99 for international shipments. All of our inventory is warehoused and shipped out of our Boston warehouse in the United States.
What Shipping Methods Do You Use?
We use DHL and USPS for the vast majority of our shipments. Most orders are shipped using a priority mail service which takes about 2-3 days to receive. Some orders may be required to ship via ground mail due to lithium-ion battery regulations. International shipments generally require 7-9 days for delivery.
Do You Ship Internationally?
Yes. We ship anywhere in the world using DHL and USPS. Both of which are fast, safe, and reliable.
Do You Offer Tracking Numbers?
Yes. All orders include full tracking from start to finish and complementary package insurance in the event of a lost or damaged package.
How Do You Package Your Orders?
Our packages are discreet and arrive in either plain envelopes or plain cardboard boxes.
What Is Your Return Policy?
We offer a 30 day refund policy starting from the date of delivery as verifiable by tracking records. Simply contact our customer support team if you are unsatisfied with your purchase and we'll be happy to help you out.
Where Is Your Return Facility Located?
Our return facility is located in the same building as our fulfillment center. This can be found at 8 Shire Drive, Suite 3, Norfolk, Massachusetts, 02056
What If 30 Days Have Passed?
Generally speaking, customer satisfaction is always our top priority so we encourage customers to get in touch with us even if the return period has lapsed. We are always more than happy to make accommodations depending on circumstance.